Privacy Policy — a7bot Online Casino and Sports Betting

a7bot ("we", "us", "our") is committed to protecting the privacy of every player who uses the a7bot platform at a7bot.app. This Privacy Policy ("Policy") describes our practices for collecting, using, storing, disclosing, and protecting personal information in connection with the a7bot online casino and sports betting service.

By registering an account on the a7bot platform or by otherwise using the a7bot website, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the a7bot platform.

This Policy should be read alongside the a7bot Terms & Conditions, available at a7bot.app/terms-conditions, and the Responsible Gaming Policy at a7bot.app/responsible-gaming. Together, these documents form the complete framework governing your relationship with a7bot.

a7bot collects personal data in several ways: directly from you when you register an account or contact support, automatically when you use the platform, and from third-party service providers involved in payment processing and identity verification. The categories of data we collect are described below.

1.1 Registration and Account Data

When you create an a7bot account, we collect the following information:

• Full legal name (as it appears on your government-issued identification document)
• Date of birth (to verify that you meet the 18+ age requirement)
• Residential address in Bangladesh (including division, district, and postal code)
• Email address (used for account communications and security notifications)
• Mobile phone number (including the number registered with bKash, Nagad, or Rocket, as applicable)
• Username and encrypted password
• Security question and answer (where applicable)

1.2 Identity Verification (KYC) Data

In accordance with our Know Your Customer (KYC) obligations, we may collect copies of the following documents from account holders prior to processing withdrawal requests:

• Government-issued photo identification: National ID card (NID), passport, or driving licence
• Proof of residential address: utility bill, bank statement, or official correspondence dated within the last three months
• Proof of mobile wallet ownership: confirmation that your bKash, Nagad, or Rocket number is registered in your own name
• Selfie photograph with identification document, if requested for enhanced verification

1.3 Financial Transaction Data

When you make deposits or request withdrawals on the a7bot platform, we collect and retain transaction records including payment method identifiers (e.g., your bKash or Nagad mobile number, masked card number), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, transaction reference numbers, and deposit/withdrawal status records. We do not store full card numbers, CVV codes, or complete mobile banking PINs on our servers. All sensitive financial credentials are handled exclusively by our certified payment processing partners.

1.4 Platform Usage and Technical Data

When you visit and use the a7bot platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location (city/region level)
• Device type, operating system, and browser version
• Pages visited, features accessed, and time spent on each section of the platform
• Betting history, game session logs, and wagering patterns
• Login timestamps and session duration records
• Referring website or traffic source (where applicable)

1.5 Communications Data

When you contact the a7bot support team by email or through any messaging channel, we retain records of those communications, including the content of your messages, the date and time of correspondence, and any resolution actions taken. This data is used to resolve disputes, improve our support quality, and maintain an audit trail of player interactions.

Data Category	Examples	Collection Method
Registration Data	Name, date of birth, address, email, phone	Provided by you at sign-up
KYC Documents	NID copy, proof of address, selfie	Uploaded by you on request
Financial Data	bKash/Nagad number, transaction amounts	Generated during transactions
Technical Data	IP address, device, browser, session logs	Collected automatically
Communications Data	Support emails, chat transcripts	Provided by you via support contact

a7bot processes your personal data only for lawful, specific, and legitimate purposes directly connected to operating the platform and delivering a safe, reliable gaming experience to players in Bangladesh. We do not process your data in any manner that is incompatible with the purposes stated in this section.

The primary purposes for which a7bot uses your personal data are as follows:

• Account creation and management: To register your a7bot account, verify your identity, maintain accurate account records, and enable you to log in and use the platform.
• Age and eligibility verification: To confirm that you are at least 18 years old and otherwise eligible to use the a7bot platform in accordance with our Terms & Conditions.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, and any other supported payment methods. This includes passing relevant transaction data to our payment processing partners.
• KYC compliance: To verify your identity before releasing withdrawal funds, as required by our anti-money-laundering and fraud prevention obligations.
• Platform security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, multi-accounting, and other prohibited conduct.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance with account-related issues.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour, and to apply responsible gaming tools such as deposit limits and self-exclusion in accordance with the player's instructions or our internal safeguarding policies.
• Legal compliance: To comply with applicable laws, regulations, and lawful requests from competent authorities.
• Platform improvement: To analyse aggregated usage data, improve the design and functionality of the a7bot platform, and personalise the gaming experience where permitted.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have provided consent. You may withdraw marketing consent at any time by contacting [email protected].

a7bot will not use your personal data for any automated decision-making or profiling that produces legal or similarly significant effects without your explicit consent, except where such processing is strictly necessary for fraud prevention or regulatory compliance.

a7bot shares your personal data with third parties only in the following limited circumstances:

3.1 Payment Processing Partners. To process deposits and withdrawals, we share the minimum necessary financial and identity data with certified payment processing partners including mobile wallet operators (bKash, Nagad, Rocket, Upay) and card payment networks (Visa, Mastercard) and banking partners (Dutch-Bangla Bank, City Bank). These partners are contractually obligated to handle your data securely and only for the purpose of completing the specific transaction.

3.2 Identity Verification Service Providers. We use third-party KYC and identity verification providers to assist with document verification and fraud screening. These providers receive only the data necessary to complete the verification task and are bound by strict data processing agreements.

3.3 Game and Software Providers. Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive technical session data (such as player ID and game session tokens) necessary to deliver their games within the a7bot platform. These providers do not receive your full personal profile.

3.4 Legal and Regulatory Obligations. a7bot may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or lawful government request. In such cases, we will disclose only the minimum data required to satisfy the legal obligation.

3.5 Business Transfers. In the event of a merger, acquisition, or sale of substantially all of a7bot's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified of any such transfer via a prominent notice on the a7bot platform.

3.6 Fraud Prevention and Security. We may share data with fraud prevention agencies or security service providers where we have reasonable grounds to suspect fraudulent activity, money laundering, or a serious security incident affecting the a7bot platform or its players.

The a7bot platform uses cookies and similar tracking technologies to enable essential platform functionality, analyse usage patterns, and personalise your experience. A cookie is a small text file placed on your device by a website you visit. It allows the website to remember your actions and preferences over time.

a7bot uses the following categories of cookies:

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Session management, login authentication, security tokens, CSRF protection	No — required for the platform to function
Functional	Remembering your language preferences, game lobby layout settings, and responsible gaming tool configurations	Yes — disabling may affect personalisation
Analytics	Aggregated data on page views, session duration, and feature usage — used to improve the platform	Yes — data is anonymised before processing
Performance	Loading speed optimisation, CDN asset caching, and game streaming performance measurement	Yes — disabling may reduce platform speed

You can manage or disable non-essential cookies through your browser settings at any time. Instructions for managing cookies are available in the help documentation of all major browsers. Please note that disabling strictly necessary cookies will prevent you from logging in to your a7bot account and using the platform.

a7bot does not use cookies to deliver third-party advertising or to track your activity across unrelated websites. Tracking is limited to the a7bot platform itself and is used solely for the purposes described in this section.

Security Measures. a7bot employs a multi-layered security architecture to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the a7bot platform
• Encryption of sensitive data fields (including passwords and financial identifiers) at rest using industry-standard hashing and encryption algorithms
• Role-based access controls that restrict internal staff access to personal data on a strict need-to-know basis
• Continuous monitoring of platform infrastructure for intrusion attempts and anomalous activity
• Regular security audits and penetration testing conducted by qualified third-party security specialists
• Two-factor authentication options for account login to reduce the risk of unauthorised access
• Secure data centre infrastructure with physical access controls and redundant backup systems

While a7bot takes all reasonable technical and organisational precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

Data Retention. a7bot retains your personal data for as long as your account remains active and for a reasonable period thereafter in accordance with our legal and regulatory obligations. Specifically:

• Account and KYC data is retained for a minimum of five years from the date of account closure, to comply with anti-money-laundering record-keeping requirements.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Support and communications records are retained for a minimum of two years from the date of the most recent interaction.
• Platform usage and technical logs are retained for up to twelve months for security monitoring and fraud investigation purposes, then anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. If you request account closure and there are no outstanding legal holds on your data, a7bot will initiate the data retention clock from the date of closure.

As an a7bot player, you have a number of rights with respect to the personal data we hold about you. a7bot is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact us at [email protected] with the subject line "Privacy Rights Request" and your registered account username.

The a7bot platform integrates with a number of third-party service providers to deliver its full range of features. Where these integrations involve the processing of your personal data, a7bot ensures that appropriate data processing agreements are in place and that third parties handle your data only for the specific purposes authorised by a7bot.

Game Content Providers. Casino games on the a7bot platform are delivered by internationally recognised software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their game engines on their own certified infrastructure. When you play a game delivered by one of these providers, a pseudonymous session token (not your full personal data) is passed to the game server to enable game functionality and record outcomes. Game providers are prohibited from using session data for any purpose other than delivering the specific game session.

Payment Processors. Transactions via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank are processed through their respective payment gateways. These payment providers operate under their own privacy policies and are independently regulated. a7bot shares only the minimum transaction data required to initiate and complete each payment instruction.

Analytics Providers. a7bot uses analytics software to understand platform usage at an aggregated level. Analytics data is anonymised before processing and is not linked to your individual player profile. a7bot does not share identified user data with analytics providers.

Customer Support Infrastructure. Our support team uses secure internal tools to manage and respond to player enquiries. Communications data stored within these tools is subject to the same security and retention standards as all other personal data held by a7bot.

The a7bot website may contain links to the Terms & Conditions and privacy documentation of third-party payment partners. a7bot is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party service you interact with in connection with your a7bot account.

Policy Updates. a7bot reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered account holders via email or an in-platform notification. Your continued use of the a7bot platform following the publication of an updated Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any changes.

Children's Privacy. The a7bot platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered an a7bot account, please notify us immediately at [email protected].

Cross-Border Data. a7bot's primary operations and data storage infrastructure are designed to serve players in Bangladesh. In some circumstances, data may be processed by service providers located in other jurisdictions. In all such cases, a7bot ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this Policy, regardless of where processing occurs.

Contact Us. If you have any questions, concerns, or complaints regarding this Privacy Policy or the way a7bot handles your personal data, please contact our privacy team. All privacy-related correspondence should be directed to: [email protected] (plain text — not a clickable link). Please include "Privacy Enquiry" in the subject line of your message along with your registered username. Our team aims to respond to all privacy enquiries within five business days (Bangladesh Standard Time, UTC+6).